Shipping

How long does shipping take?

Shipping times vary based on your location and the shipping method selected. Orders placed with standard shipping typically arrive within 8-14 business days (once dispatched).

When will I receive my order?

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays

What happens if I entered the wrong address?

If you make any mistakes in the address you submitted, please send us an email immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address' unfortunately we cannot offer any compensation for that matter.

How do I track my order?

You will receive a shipping confirmation e-mail and tracking number once your products are shipped - Tracking can take between 2 – 4 business days to update so please be patient.

When will I receive my order?

Our current average shipping time is between 8-14 business days.

Where will my package ship from?

We are a British business, however we work with a logistic partner in China to be able to ship to multiple countries at an affordable rate. This allows us to provide our customers with a great price point.

What is your return policy?

We offer a 30-day return policy on most products. Items must be unused and in their original packaging. Please visit our returns page for detailed instructions on how to initiate a return.

Do you offer exchanges?

Yes, we offer exchanges for defective or damaged items. Please contact our customer service team to arrange an exchange.

Lost or stolen orders?

Heltsoar™ accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.